Covid Safety Policy

Our main priority is the health and wellbeing of our audience members, musicians and staff. We’re following government guidance on working safely to ensure we’re COVID-secure.


As the situation evolves, so will our approach to keeping you safe. We thank you for your patience and flexibility as we manage this and ask that you check back here or with the venue for updates.

 

Refund Policy

If a performance is cancelled, you will receive a full refund or, in some cases, be offered a voucher for future performances.


As we perform at multiple venues, there will be different policies depending on the venue and who issues the tickets.  


Ticket holders should contact the venue or their ticket issuer direct for full details. Contact details for Wallace & Gromit: In Concert 2021 can be found here.

Terms and Conditions

For your protection and the comfort of all customers, Carrot Productions Limited reserves the right to refuse admission in reasonable circumstances such as rowdy or violent behaviour.


For the consideration of other audience members, latecomers may be asked to wait for a suitable break in the performance before taking their seats.


No audio or visual recording equipment is allowed.


By purchasing a ticket, the ticket holder consents to being shown as members of the audience in official filming, photography and sound recording.


Mobile phones and other electronic devices are distracting to other audience members. Please ensure they are switched off.


All children must be accompanied by and remain under the care and control of a responsible adult at all times.

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Contact Us

© Copyright 2020 Carrot Productions Ltd.

Company number: 08902696
Registered in England and Wales

Images

© and ™ Aardman/W & G Ltd. All rights reserved.

© Snowman Enterprises Limited

Photography © Gareth Widdowson, © Tom Bangbala