Frequently asked questions
For CHESTER performances, please telephone: 01244 500959 (open 9-5 Mon-Sat)
For WINCHESTER performances, please telephone: 01962 857275 (open 10-4 Mon-Fri, 11-4 Sat, closed Sunday and public holidays)
For all other performances, please telephone: 0344 8000 410 (open 9-9 Mon- Sat & 10-5 Sundays and Bank Holidays. Calls will be charged at your local rate)
How long does the performance last?
The performance is in two halves. The first half lasts around 35 minutes and the second half lasts for 30 minutes. Some performances have a 20 minute interval though a few venues with limited facilities may have no interval. So, in a nutshell, 65 mins or 85 mins.
Is the concert suitable for small children?
The concert is suitable for all ages from 3+. Occasionally, small children may start to cry or make a lot of noise. If this happens we would like to think their parents will show consideration to the other audience members and take whatever action is needed to calm the child down.
Personal Assistance and Accessibility
Click <HERE> if you require personal assistance or have queries on accessibility.
Is The Snowman the only thing in the concert?
No. The Snowman film is shown in the second half of each concert.
This year we have 2 different programmes on offer, depending on the venue. At the majority of our performances the first half will feature a wonderfully Christmassy overture followed by an animated film of the award winning book, The Bear and the Piano, by David Litchfield. With the recorded voice of Joanna Lumley, it promises to enchant all ages. Along with a surprise conductor in the Snowman Waltz leading into the film itself, it promises to be a feast of sights and sounds to thrill the whole family.
In addition to The Snowman film, for our performances in Buxton, Chesterfield, Derby, Hanley and Chester, you can enjoy a world exclusive: A Donkey’s Tale written and composed by Daniel Whibley. It’s the heartwarming story of Dillon the Donkey, an ordinary donkey with an extraordinary dream that takes him on a journey that will change his life. Along with a Festive Guide to the Orchestra – featuring some of the UKs top musicians – you can be assured of a truly entertaining show for all ages.
Which orchestra is playing?
The orchestra comprises some of the country’s finest musicians. All the musicians have been hand-picked, not only for their great talent, but also for their sense of fun. We have musicians from The Halle, BBC Philharmonic, BBC Symphony Orchestra and the BBC Scottish Symphony Orchestra amongst others.